Privacy Policy.

Pilar's Surrogate Medical Services values your privacy and cares about the way your personal information is treated.

We collect, use and disclose information on a daily basis in order to render our services. Confidentiality is important to us, as we put professional secrecy at the heart of our client relationship. We use all information, especially personal information, in accordance with the highest ethical standards.
This Privacy Policy aims to help you understand our personal information collection, use, disclosure and retention practices. By providing personal information to us (whether via our website or client portal, by email, in person or over the phone), you agree to the processing set out in this Privacy Policy.
This Privacy Policy does not apply to, and Pilar’s Surrogate Medical Services is not responsible for, any third party websites which may be accessible through links from this website. If you follow a link to any of these third-party websites, they will have their own privacy policies and you will need to check these policies before you submit any personal information to such third-party websites.

Who we are and what we do?

Pilar’s Surrogate Medical Services, (unless we notify you otherwise), is the “data controller” of your personal information, i.e. the organisation who determines the purposes for which, and the manner in which, any personal information is, or is likely to be, processed. Our mission is to connect intended parents with compassionate surrogates, guiding them through every phase of the surrogacy process with care and precision.

What personal information do we collect?

We may collect and process different types of personal information in the course of our operations and providing our services. These include:
  • Contact information such as name, email address and telephone number;
  • Biographical information such as job title, employer, photograph and video or audio content;
  • Marketing, communication preferences and related information such as meal preferences, feedback and survey responses;
  • Billing and financial information such as billing address, bank account and payment information;
  • Services information such as details of services that have been purchased;
  • Recruitment information such as your curriculum vitae, your education and employment history, details of professional memberships and other information relevant to potential recruitment or association to or with Pilar’s Surrogate Medical Services;
  • Website usage and other technical information such as details of visits to our websites or information collected through cookies and other tracking technologies;
  • Information provided to us by or on behalf of our clients or generated by us in the course of providing our services, which may, where relevant, include special categories of personal information (such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, health or sexual orientation, etc.);
  • Identification and other background verification data such as a copy of driver’s licence, passports or utility bills or evidence of beneficial ownership or the source of funds to comply with anti-money laundering laws and collected as part of our client acceptance and ongoing monitoring procedures; and,
  • Any other personal information provided. Please note that if you provide personal information to us about other people (such as your customers, directors, officers, shareholders or beneficial owners), you must ensure that you have given those individuals an appropriate notice that you are providing their information to us and have obtained their consent to that disclosure.

We do not knowingly collect information from children or other persons who are under 16 years old.

You cannot send us confidential information until we have confirmed in writing, our willingness to accept same from you or your company or organisation. Unsolicited emails sent to us from non-clients do not establish a relationship. They may not be privileged and, therefore, are subject to disclosure to third parties.

How do we use personal information?

We may use personal information in the following ways. In each case, we identify the grounds that we rely on to use your personal information:

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  • To provide our services and to conduct our business – to administer and perform our services, including to carry out our obligations arising from any agreements entered into between you and us;
  • To facilitate use of our websites and to ensure content is relevant – to respond to requests for information or enquiries from visitors to our websites and to ensure that content from our websites is presented in the most effective manner for you and for your device;
  • For marketing and organizational development purposes – to provide details of new services;
  • For research and development purposes (including from a security perspective) – analysis in order to better understand our clients’ services and marketing requirements and to better understand our organization and develop our services and offerings;
  • For recruitment purposes – to enable us to process applications for employment and to assess your suitability for any position for which an individual may apply at Pilar’s Surrogate Medical Services or through us to any of our clients;
  • To fulfil our legal, regulatory, or risk management obligations – to comply with our legal obligations (performing client due diligence/“know your client”, anti-bribery, sanctions or reputational risk screening, identifying conflicts of interests); for the prevention of fraud and/or other relevant background checks as may be required by applicable law and regulation and best practice at any given time (if false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them); to enforce our legal rights, to comply with our legal or regulatory reporting obligations and/or to protect the rights of third parties;
  • To reorganise or make changes to our organisation – In the event that we undergo a reorganisation (for example if we merge, combine or divest a part of our organisation), we may need to transfer some or all of personal information to the relevant third party (or its advisors) as part of any due diligence process or transfer to that reorganised entity or third party your personal information for the same purposes as set out in this Privacy Policy or for the purpose of analysing any proposed reorganisation.

With whom do we share personal information?

Any personal information that we collect may be shared with and processed within our network. We may also share personal information with certain third parties such as:

  • Third-party service providers who provide website, application development, hosting, maintenance, and other services to us. These third parties may have access to, or process personal information as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information;
  • Law enforcement and governmental entities when required by law. For greater clarity, we may disclose personal information or other information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies; and
  • An acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

How long and where do we keep personal information?

We will only keep personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Policy and in order to comply with our legal and regulatory obligations. If you would like further information regarding the periods for which personal information will be kept, please contact us as set forth in the “How to contact us?” section.
You consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than in your country of residence. While such information is outside of your country of residence, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and, if applicable, we will comply with the General Data Protection Regulation (“GDPR”) requirements providing adequate protection for the transfer of personal information from the EU/EEA to third country.

How do we protect personal information?

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate physical, technical and administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the personal information in our possession.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards. If you believe personal information has been compromised, please contact us as set forth in the “How to contact us?” section.

What rights do you have in relation to your personal information?

Under certain circumstances and in accordance with EU/EEA or other applicable data protection laws, an individual has the following rights:
 
  • Access: entitled to ask if we are processing information and, if we are, request access to personal information. This enables the individual to receive a copy of the personal information we hold and certain other information about him or her;
  • Correction: entitled to request that any incomplete or inaccurate personal information we hold be corrected;
  • Erasure: entitled to ask us to delete or remove personal information in certain circumstances. There are certain exceptions where we may refuse a request for erasure, for example, where the personal information is required for compliance with law or in connection with claims;
  • Restriction: entitled to ask us to suspend the processing of certain personal information, for example to establish its accuracy or the reason for processing it;
  • Transfer: request the transfer of certain personal information to another party;
  • Objection: one may challenge when we are processing personal information based on a legitimate interest (or those of a third party) or for direct marketing purposes. However, we may be entitled to continue processing information;
  • Automated decisions: contest any automated decision made where this has a legal or similar significant effect and ask for it to be reconsidered.
  • Consent: where we are processing personal information with consent, withdrawal of consent.
  • You also have a right to make a complaint with a data protection supervisory authority, in particular in the country/state where you normally reside, where we are based or where an alleged infringement of data protection law has taken place.

To exercise any of these rights, please contact us as set forth in the “How to contact us?” section.

How do we use cookies and similar technologies?

We use cookies to improve your experience on our website.
Cookies do lots of different jobs on our website, such as letting you navigate between pages efficiently, remembering your preferences, letting us analyse how well our website is performing, and improving your experience. They also help ensure that content you see whilst you are on our website and other websites are more relevant to you and your interests.
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. Please read our cookie policy for more details.

How to contact us?

For any questions or comments about this Privacy Policy or personal information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service, our Privacy Officer can be reached using the following contact information:
Pilar’s Surrogate Medical Services Limited.
Subject: Privacy Enquiry
Email: info@pilarssurrogacy.com

How we may update this Privacy Policy?

We may change the content of our website and how we use cookies without notice and consequently our Privacy Policy may change from time to time in the future. We therefore encourage you to review them whenever you visit the website to stay informed of how we are processing personal information.

This Privacy Policy was last updated March, 2025.